Is a robot answering my calls?
No. Your phone rings first, just like always. Starmation only sends a text when a call goes unanswered, using messages you've approved.
Do I need a new phone number or an app?
No app at all. In most cases your customers keep calling the number they already know, and we set up forwarding with you.
What if my customer speaks Spanish?
They get texts in Spanish. Customers can switch with one reply, and once they write in Spanish, every future text to them is in Spanish.
What happens with emergencies?
If a customer writes URGENT (or URGENTE), it's flagged and sent to your cell immediately, and to an on-call tech if you have one.
What does it cost after the pilot?
Free for 30 days. After that it's $297 a month: our founding rate for the first 10 shops, locked for 12 months, with the $500 setup fee waived. Month-to-month, no contract. See Pricing above for everything included.
Can my customers stop the texts?
Yes. Replying STOP ends all messages immediately. We follow carrier rules for business texting, and customer numbers are never sold or shared for marketing.
What areas do you serve?
Broward and Miami-Dade counties, with in-person setup.